Last updated: December 2025
Your health, safety, and comfort mean everything to us.
Because intimate items are considered hygiene-sensitive, we cannot accept returns on used or opened items.
✅ We accept returns ONLY if:
The item arrived damaged,
The item arrived defective,
The wrong item was shipped.
In these cases, please contact us within 7 days of delivery with:
Your order number
Photos of the item and packaging
A description of the issue
If approved, we will offer:
A replacement
A store credit
Or a refund (case-by-case)
❌ Non-returnable items:
Used or opened products
Items without original packaging
Lubricants, oils, and intimate cosmetics
Products damaged due to misuse
Items purchased from third-party sellers
We reserve the right to decline returns that do not meet the above criteria.